Maspeth, NY

I recently went to this location,and I was served by Julissa. I felt very comfortable with her service. She explained the process of getting my car insurance clearly.

Jelissa was very nice and professional.

If you live in Maspeth or Middle Village and you need insurance DO NOT go to State Farm on Grand Avenue and 65st. There is an Allstate directly across the street, they can’t be any worse. Let me tell you what they did to my 83-year-old mother who had a State Farm policy for many years and never filed a claim. Mom had some damage to her home and submitted a claim. When she did not hear from anyone at State Farm she called them, and was told to resubmit her claim, and 7 days after the first submission she resubmitted. After 2 months of not hearing anything, she called and was told again to resubmit. The claim was resubmitted on December 19th and again on December 20th That makes 4 claims submissions. She was then dropped from her policy. I made a call to State Farm’s 800 number. They told me the decision for this policy was made at the local office and to call them. So I called the Grand Ave office to get clarification as to what happened and why she was dropped, a woman answered the phone. As I started explaining what happened she pulled the old “sir are you there”? I can’t hear you. Sir? Sir.... click. (Really?) I called right back. Got a voice mail. I left a message and asked them to call me right back – no one ever did. Still giving them the benefit of the doubt I called and left Jim Von Eiff a message – again explaining the issue and asking for clarification – again no call back. One last time, got Jim’s voice mail, left a message and no return call. Do your self a favor, find another insurance company or at least another agent. These people are probably great when it comes to signing you up but miserable when it comes to service. Lets just say Jim Von Eiff is no Jake from State Farm and unlike a good neighbor, Jim is never there! Go somewhere else!